Data We Collect and Why We Need It
When you open an account, we collect your name, email address, mobile number and the payment method you use — whether that is bKash, Nagad or Rocket. We collect this to verify your identity, process deposits and withdrawals, and keep your account secure. When you make
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a deposit through bKash, the transaction reference and wallet number are recorded so we can match payments to accounts and resolve any transfer disputes quickly. Session data — your device type, browser and IP address — is collected automatically each time you log in. We use
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this to detect unusual access patterns and protect your account from unauthorised entry. We do not collect your bKash, Nagad or Rocket PIN at any point; that stays between you and your wallet app. Data shared with payment processors is limited strictly to what is needed
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to complete a transaction. We do not sell, rent or trade your personal information to marketing companies. Retention periods vary by data type: account registration data is kept for as long as your account remains active, and transaction records are retained to meet any applicable record-keeping
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requirements under local law. Where local law or eligible-region rules apply, your rights under this policy may be shaped by those regulations.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.